Frequently Asked Questions
Where does my order ship from?
We work with a network of suppliers, so orders may ship from our domestic or international fulfillment partners depending on the product.
Why is my delivery taking longer than expected?
International shipments occasionally experience customs delays outside our control. If your order hasn't arrived after 20 business days, please contact us and we'll investigate right away.
Can I change or cancel my order?
We can accommodate changes or cancellations within 24 hours of placing your order. After that, the order may already be in fulfillment.
My item arrived damaged — what do I do?
Email us a photo of the damage within 30 days and we'll send a replacement or issue a refund immediately.